Our programmes create a deeply emotional response, but it is also vital to understand their impact through effective measurement and evaluation. Our impact assessments help programme managers understand how their programmes impact participants and their organisations – and the partners and people that they serve. They also provide powerful communication tools to inform stakeholders. Each one is tailored specifically to client needs and developed around their programme.
We also complete an annual cross-company Long Term Impact Study or what we call companies’ Corporate Impact Service Learning or CISL programmes.
It is the first Study of its kind. It looks at the longer-term impact of these types of programmes and creates a benchmark for participating companies to use to improve performance.
Other impact assessment projects have included tailored surveys, in-depth interviews with programme partners to understand the impact on the ground, plus videography and case studies to deliver inspiring storytelling.
The following are areas of impact we look at and statistics from the last CISL study.
Breadth of learning
Our impact assessments look at the leadership skills and competencies developed through programmes. Understanding how these skills and competencies develop as part of a programme helps managers deliver more focussed development.
Worked more collaboratively
Saw things from a different perspective
Felt better able to deal with complexity
Depth of learning
Understanding depth of learning helps us to evaluate the impact the programme has on participants. We use Kirkpatrick’s model, the leading framework for evaluating the effectiveness of learning interventions, to understand the depth of learning in CISL programmes.
Of participants surveyed have recommended a CISL experience
Recognised their experience led to positive developments in leadership skills and competencies
Made positive changes to the way they work
Being fully engaged at work profoundly influences an employee’s willingness to learn and perform, so understanding how programmes develop employee engagement provides important information and insight into how design can contribute to creating the greatest impact.
Advocated more strongly for my organisation and what it stands for
Were inspired to contribute more than what is required for their role
Felt increased pride in their organisation
Business leaders are some of the most powerful people on the planet. Their actions and decisions generate profound changes in the lives of people all over the world. Our impact assessments help to create an understanding of the extent to which participation in a CISL programme develops participants’ responsible leadership.
Think more deeply about the role their business play in the world
Are inspired to take action to support their organisation’s role as a force for good in the world
Now consult a broader range of stakeholders before making decisions
Loyalty & Retention
Retaining employees allows companies to build on an individual’s existing knowledge and networks and maximise their transferable skills. Our impact assessments research how programmes build the skills and competencies needed for career mobility and loyalty which impact retention.
Continue to work at the organisation that supported their experience
Increased loyalty to their employer
Reported an increased alignment with their organisation’s objectives and priorities
To understand more about how CISL impacts business results, our impact assessments allow participants to review the areas of business impact that they felt their experience had contributed towards. This data provides organisations and stakeholders with insights that demonstrate how CISL programmes impact not only participants but their organisations too.
Identified one or more areas of Business Impact
Improved business performance in my work
Enhanced brand and reputation
CISL programmes can have profound effects on participants. We look at their career mobility as they use the inspiration to drive their careers forward. The data helps to better understand how immersive experiences can change the way people respond to their roles.
Of returning participants have moved to roles of increased scope and seniority
Have roles with increased seniority
Identified that their CISL experience contributed to their change in role
Best Practice Group
Three times a year we convene a group of companies that all work with Corporate International Service Learning to share best practice and discuss openly both challenges and solutions. Participants find the time deeply rewarding as they learn from peers in a non-competitive environment.