As part of their 2021 Executive Leadership Summit, ServiceNow needed an engaging Diversity, Inclusion and Belonging (DIB) intervention that could be delivered virtually.


Over the course of two sessions, leaders were split into 29 small groups with each working in parallel during to tackle a challenge presented by different non-profit organisations. Participants identified inclusive leadership skills they wanted to work on during the engagement and got feedback on how they showed up from their peers. The programme applied Action Learning in a virtual setting.


200 senior ServiceNow leaders participated in the experience and provided positive feedback on how they had improved their inclusive leadership skills through the engagement. The 25 non-profit organisations, working to address issues of systemic inequality, were all helped in tackling their most urgent challenges.

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